1 Personal Information We Collect
In operating the big805 platform, we collect various types of personal information from our members. This collection is necessary to ensure a safe, seamless, and high-quality service for every user.
The information we collect falls under the following categories:
| Data Category |
Sample Information |
Requirements |
| Personal Identity |
Full name, identification card number, date of birth, gender |
Mandatory (KYC) |
| Contact Information |
Phone number, email address, residential address |
Mandatory |
| Financial Information |
Bank account number, deposit and withdrawal transaction history |
Mandatory |
| Technical Data |
IP address, device type, operating system, web browser |
Automatic |
| Usage Data |
Game history, betting records, account activity |
Automatic |
| Verification Documents |
Identity card copy, bank statement, verification selfie |
Mandatory (KYC) |
Important Note: You are not required to provide all requested information, however failing to do so may limit your ability to fully use certain big805 services.
2 How We Collect Personal Data
Big805 collects your personal information through various channels as you interact with our platform. Every collection method is carried out transparently and responsibly.
- Account Registration: When you register as a new big805 member, you are required to fill in basic personal information including your name, email, phone number, and date of birth.
- Identity Verification Process (KYC): To meet legal compliance requirements, we request verification documents such as a copy of your identity card and bank statement during the KYC process.
- Financial Transactions: Every time you make a deposit or withdrawal, transaction details including payment method and amount are automatically recorded by our system.
- Gaming Activity: Records of every gaming session, bets placed, wins, and losses are stored as part of your account history.
- Customer Support Interactions: All conversations conducted via live chat, email, or other communication channels with our support team are also recorded for quality control and dispute resolution purposes.
- Cookies and Tracking Technologies: The big805 platform uses cookies and similar tracking technologies to automatically collect technical and usage data while you browse our website.
- Third-Party Sources: In some cases, we may receive information about you from payment processors, identity verification providers, or legitimate public sources for verification purposes only.
3 Purposes for Using Your Personal Data
Big805 uses collected personal data solely for legitimate and necessary purposes in operating our platform. We do not use your data for unrelated purposes without your prior consent.
The primary purposes for which data is used are as follows:
- Account Management: To securely create, verify and manage your member account on the big805 platform.
- Transaction Processing: To process deposits, withdrawals and all financial transactions quickly and securely through trusted payment channels.
- Legal Compliance: To fulfil obligations under the Personal Data Protection Act 2010, anti-money laundering (AML) laws and applicable regulatory requirements.
- Platform Security: To detect and prevent fraud, unauthorised account access, collusion and other illegal activities that could compromise platform integrity.
- Service Improvement: To analyse usage patterns and feedback in order to continuously improve the features, performance and user experience of the big805 platform.
- Service Communications: To send important notifications regarding your account, updates to terms and conditions, and security announcements you need to be aware of.
- Customer Support: To provide effective and timely assistance when you need technical support or have enquiries about your account.
- Marketing (With Consent): To send you information about relevant promotions, bonuses and exclusive offers — only if you have consented to receive such marketing communications.
Marketing Controls: You may withdraw consent to receive marketing communications at any time by contacting our support team or updating your account settings.
4 Sharing Information with Third Parties
Big805 does not sell, rent, or disclose your personal information to third parties without your consent, except in the circumstances outlined below. Any data sharing that occurs is limited strictly to what is genuinely necessary.
Situations where we may share your information:
- Payment Processors: Transaction information that must be shared with payment processors, banks and digital wallet providers such as FPX, DuitNow and Touch 'n Go to process your transactions securely.
- Identity Verification Providers: Details required for the KYC process are shared with recognised identity verification service providers to ensure the accuracy and validity of your documents.
- Technology Service Providers: Technical service providers such as server hosting, analytics and IT support that help big805 operate the platform securely and efficiently.
- Regulatory Authorities: We are legally obligated to disclose certain information to regulatory authorities, law enforcement, or courts when lawfully required.
- Fraud Prevention: To prevent fraud across the platform, certain information may be shared with recognised industry fraud prevention networks.
Confidentiality Agreement: All third parties who receive your data are required to sign a strict confidentiality agreement and adhere to the same high data protection standards as big805.
5 Data Security & Protection Measures
Big805 invests seriously in security infrastructure to ensure your personal data is always protected from unauthorised access, loss, or misuse. We employ a layered approach to data protection.
- 256-bit SSL Encryption: All data transmitted between your device and big805 servers is encrypted using SSL 256-bit protocol, the highest security standard in the industry.
- Two-Factor Authentication (2FA): big805 members are encouraged to activate two-factor authentication for an added layer of protection on their accounts.
- Strict Access Control: Access to member personal data within big805's internal systems is restricted to staff who genuinely require it, with every access recorded and monitored.
- 24/7 Monitoring: Our security monitoring system operates around the clock to detect any suspicious or unauthorised access attempts.
- Periodic Security Audit: big805 conducts independent security audits on a regular basis to identify and address any potential vulnerabilities in our systems.
- Data Segregation: Member financial data is stored separately from general account data with distinct layers of access control.
Data Breach: In the event of any data breach affecting your personal information, big805 is committed to notifying you and the relevant authorities within the timeframe prescribed by law.
6 Cookies & Tracking Technologies
The big805 platform uses cookies and similar tracking technologies to enhance your user experience, understand usage patterns, and ensure the security of your session. Cookies are small files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: These cookies are required for core platform functions such as login session management and security. Without them, the platform cannot operate properly.
- Performance Cookies: Helps us understand how members interact with the platform — which pages are visited most frequently, time spent on the platform and any errors that may occur.
- Functional Cookies: To remember your preferences and settings such as preferred language, display settings and login details for your convenience.
- Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.
You may manage or delete cookies through your web browser settings at any time. However, some platform features may not function properly if cookies are fully disabled.
7 Your Rights Under the PDPA
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data held by big805. We fully respect these rights and are ready to help you exercise them.
👁️
Right to Access
You have the right to request a copy of all personal data we hold about you at any time.
✏️
Right to Rectification
You have the right to correct any inaccurate or incomplete information in your records.
🚫
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time.
🗑️
Right to Erasure
You may request the deletion of your personal data, subject to legal retention obligations.
📦
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another platform.
⏸️
Right to Restriction
You may request a restriction on the processing of your data under certain circumstances provided for by the PDPA.
To exercise any of the above rights, please contact the big805 support team via live chat or email. We will process your request within 30 working days following verification of your identity.
8 Data Retention & Deletion
Big805 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. When data is no longer needed, we will securely delete or anonymise it.
- Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure for the purpose of resolving any disputes that may arise.
- Financial Transaction Records: Retained for a minimum of seven (7) years after the transaction date, in line with Malaysia's financial and taxation legal requirements.
- KYC Documents: Retained for a minimum of five (5) years after the date of verification or account closure, in accordance with anti-money laundering legal requirements.
- Security Logs: Access logs and security activity records are retained for twelve (12) months for investigation purposes if required.
- Communication Data: Customer support conversation records are retained for three (3) years for quality control purposes and as reference in the event of any disputes.
Once the specified retention period has elapsed, your data will be securely deleted using methods that ensure it cannot be recovered or accessed again by any party.
9 Children's Privacy & Protection of Young Users
Big805 is an adult entertainment platform designed exclusively for users aged 18 and above. We take children's privacy protection extremely seriously and maintain a strict policy on this matter.
- Big805 does not intentionally collect, process, or store any personal data from individuals under the age of 18.
- The big805 registration process requires age verification through a valid identity document to ensure that only adults are permitted to use the platform.
- Should big805 discover that personal data of individuals under 18 years of age has been collected inadvertently, we will take immediate action to delete that data and close the associated account.
- Parents or guardians who discover their child has registered on big805 without permission are encouraged to contact our support team immediately.
Responsible Gaming: big805 is committed to responsible gaming practices. For more information on the self-control tools and support available, please visit our
Responsible Gaming us.
10 Amendments to the Privacy Policy
Big805 reserves the right to update or amend this Privacy Policy from time to time in line with changes in legislation, industry practices, or the way we handle personal data. Any significant amendments will be communicated to you in an appropriate manner.
When amendments are made:
- The "Last Updated" date at the top of this document will be updated to reflect the date of the most recent amendment.
- For significant amendments that affect your rights, big805 will send a notification via your registered email or an in-account notification.
- Continued use of the big805 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
- If you disagree with any amendments made, you have the right to close your account before the amendments take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
11 Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way big805 handles your personal data, our data protection team is ready to assist you.
- Live Chat: Reach us directly via the live chat button on the big805 platform, available 24 hours a day, 7 days a week.
- Privacy Email: [email protected] — Please mark your email subject as "Privacy Enquiry" for faster processing.
- Help Centre: Visit page FAQ us for answers to frequently asked questions about privacy and data security.
Our team, proficient in Malay, English and Mandarin, will respond to every privacy enquiry as promptly as possible and no later than 72 hours on business days.